Enterprise CX

PTP’s Crystal Collier partnered with Chris Arnold from ASAPP to lead a workshop at CCW Orlando. The workshop was an interactive session ...

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...

How important is customer experience (CX)? According to a report from the Temkin Group, an organization with $1 billion in annual revenue ...

Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share. She ...

Every industry has been tremendously impacted by the advent of the smartphone, but few more than the financial industry. Phones and even ...

The data shows it all, and it's rapidly changing. Are you keeping up?  We al know that the customer experience (CX) is ...

Contact centers are largely Omni channel today, which means that customers can get in touch using not just the phone but also ...