| Enterprise CX
3 Principles to Increase Sales Automation Tool Adoption by your Sales Team
You’ve heard it before: “We’ll customize your sales force automation (SFA) tool, so it’s simple and easy to use.” After dozens of ...
Enterprise CX
Insights Categories:
| Enterprise CX
Not all Millennials Sleep with their Phones – Know Your Customers Before Segmenting Them.
At 32 years old, I’m considered a Millennial. A recent high school graduate is also considered a Millennial. I like to think ...
| Enterprise CX
How to leverage data to connect meaningfully with customers across your enterprise
As baby boomers retire and take with them close to $4B in annual spend, and Millennials and Generation Z represent over 50% ...
| Enterprise CX
Allow the Social Channel to Break Down Contact Center Walls
American author, Dr. Maya Angelou expressed an important sentiment that everyone in customer experience should deeply understand. She believed that: This ...
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