We care about our clients, and

we care about your customers

At PTP, our mission has been and always will be to partner with our clients and build strategic customer service solutions that exceed your every expectation. We believe in becoming a part of the team, taking accountability, and delivering results.

We Have A Culture of

Doing the Right Thing

We’re proud of assembling a team of the most experienced professionals in the contact center and CRM world. On average, our engineers, architects, and consultants hold over 20 years of experience in their chosen field.


Within PTP, it’s mandatory to participate in emotional intelligence training, helping to hone our focus on being the best partners we can be. Our employees are dedicated to making a difference, and we take great pride in doing the right thing for our clients, not for our bottom line.


We Succeed Because

We’re Focused on Delivering Results

We understand that customer experience is the true market differentiator, and we believe that solutions are only of value when they deliver measurable results for our clients. Some of the results we’ve achieved in partnership with our clients include:

Increased Productivity

One of the largest electronics retailers in the world saved $7M in seven months by shaving 27 seconds off every customer interaction.

Improved Contact Center Agent Efficiency

Blue Shield of California eliminated 50% of low priority calls to agents, giving them the freedom to focus on high-value conversations.

Increased Revenue

Franchise Tax Board of California increased tax collection revenue by $3.3 Billion.

Sustained Growth

America First Credit Union is experiencing 10% year-over-year growth after the implementation of a strategic member experience roadmap.


Why Us?

We Like Being Different

Sure, there are other larger consulting firms out there, but we’re different. And we like that. They may have thousands of consultants and lots of resources, but they tend to be spread out all over the place in terms of what they offer in disciplines. We’re smaller. We’re more nimble. Our sole focus is the customer experience and nothing else. At PTP, we don’t just theorize, we operationalize. We not only deliver a solution specifically tailored to your unique challenges, but we then help you implement it, support it, and make it real, tangible and results-driven.

We Believe In

Bridging the Gap

We are one of the only professional services firms who have the knowledge, experience and personnel to support contact center and Customer Relationship Management (CRM) systems and operations. We help break down silos and integrate your CRM with your contact center so you get a true, holistic view of the customer.


Check Out

What Our Clients Are Saying


Every single person at PTP puts their heart and soul into making sure that every project, every account, doesn’t just function, but is a reflection of them as individuals and something they can be proud of at the end of the day.

Jessica Kaufman

Voice Solutions, Blue Shield of California

"PTP is open, honest, responsive, and kind. Like my coworkers at America First, I see the team as my friends, working with us to find the best customer service solutions to the issues we are facing."

Chad Tanner

Vice President, Contact Centers



Are you looking for a new challenge? Ready to join an experienced team and take your career to the next level? We’re consistently looking for top CX and CRM consultants, engineers, and data scientists, to just list a few. Take a look at our open positions and join a growing team.