We Take Pride In
OUR PEOPLE
Over and over we hear that our clients choose to work with us because of our people. We have a team of senior consultants, engineers, architects, and developers who genuinely want to help you improve your customer experiences, because we’re customers too.
Business of One
THE PTP ADVANTAGE
PTP is unique in that each consultant operates as a “business of one,” meaning each 'PTPer' has full authority to make decisions in their role and accountabilities.
This unique approach, called “Holacracy”, when combined with our principle-based management and emotional intelligence core beliefs, results in phenomenally low turnover, creating a stable consistency that allows us to out-deliver the competition and exceed our clients’ expectations.
Meet Our
LEADERSHIP TEAM
Our leadership team works their hardest to provide our clients with the best tool there is: our people. They make sure that every member on our team has the knowledge and expertise to help you solve your most complex challenges in the most effective way possible.
JOHN PODLIPNIK
John is a hands-on leader with an unwavering commitment to client satisfaction. The successful execution of this commitment is best evidenced by PTP’s proven track record of repeat business and referrals. Through John’s strategic, operational and financial leadership, he created and built PTP into a leading provider of customer experience solutions.
As PTP’s founder and chief executive, he has overall responsibility for the success of all PTP engagements. John learned his craft by working for 23 years at American Management Systems (AMS), a company founded and run by Robert McNamara’s Whiz Kids. As Vice President, he founded and grew AMS’ Sacramento Regional Office into one of AMS’ most successful businesses.
John’s career is built on the principle of “doing before leading” and believes in staying personally active with PTP’s clients and partners to always exceed their expectations. John holds an MBA from UCLA and a BS in computer science and math from the University of Illinois.
JEFF FORDERER
As Partner and Vice President at PTP, Jeff has launched PTP’s customer experience practice into a successful, growing $25 million organization over the last 16 years. Jeff is a results-oriented leader with over 20 years of experience managing complex projects and teams to help organizations transform their customer interactions through the intelligent use of technology. His passion to push boundaries and surpass client expectations, paired with a quick intellect, enables him to help clients innovate in the customer experience space.
Before joining PTP, Jeff was a senior manager in ScanSoft’s (Nuance) Professional Services Organization. In this role, he managed some of the largest and most complex projects, overseeing a team of project managers, technical architects, user interface designers and application developers, and served as a liaison between the professional services organization and the product teams.
Jeff holds a BS in computer science from Cal Poly San Luis Obispo.
With Our Help
YOU CAN ACHIEVE MORE
We have worked with some of the top brands in the world for a reason. Our people are knowledgeable, experienced, and passionate about what they do. Combining the talents of our top CRM-certified engineers and our contact center talent, we can provide you with the holistic solutions to take your brand to the next level.