Enterprise CX

PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...

How important is customer experience (CX)? According to a report from the Temkin Group, an organization with $1 billion in annual revenue ...

Crystal Collier is no stranger to the customer experience (CX) realm. And she has a lot of valuable insight to share. She ...

Every industry has been tremendously impacted by the advent of the smartphone, but few more than the financial industry. Phones and even ...

The data shows it all, and it's rapidly changing. Are you keeping up?  We al know that the customer experience (CX) is ...

Contact centers are largely Omni channel today, which means that customers can get in touch using not just the phone but also ...

Customer experience (CX) is how brands have to differentiate themselves today. It's what ultimately matters not only for attracting new customers, but ...

Customer experience management (CEM) and customer relationship management (CRM) are not one in the same. While both concepts are crucial elements of ...