Enterprise CX

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Hospital Staff Rushing Around - Need for Workforce Optimization
Apr 21, 2016 | CX Strategy,  Enterprise CX
Your most valuable resources are costing you money – and not in the way you probably think
It’s time to pull back the drapes and shed light on pervasive hospital inefficiencies. Inefficiencies in patient flow and workforce are deeply ...
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Cloud Computing is the wave of the future.
Apr 5, 2016 | Enterprise CX
The Scoop on Enterprise Connect: Cloud Computing, Data Security & a Google + Avaya Partnership?
For those of you who missed Enterprise Connect, I’ve captured some of the latest and greatest from the technology giants delivering up ...
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Feb 10, 2016 | Enterprise CX
3 Principles to Increase Sales Automation Tool Adoption by your Sales Team
You’ve heard it before: “We’ll customize your sales force automation (SFA) tool, so it’s simple and easy to use.” After dozens of ...
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Dec 17, 2015 | Enterprise CX
Not all Millennials Sleep with their Phones – Know Your Customers Before Segmenting Them.
At 32 years old, I’m considered a Millennial. A recent high school graduate is also considered a Millennial. I like to think ...
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Dec 10, 2015 | Enterprise CX
How to leverage data to connect meaningfully with customers across your enterprise
As baby boomers retire and take with them close to $4B in annual spend, and Millennials and Generation Z represent over 50% ...
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Dec 9, 2015 | Enterprise CX
Allow the Social Channel to Break Down Contact Center Walls
American author, Dr. Maya Angelou expressed an important sentiment that everyone in customer experience should deeply understand. She believed that:   This ...
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