Enterprise CX

Customer experience (CX) is how brands have to differentiate themselves today. It's what ultimately matters not only for attracting new customers, but ...

Customer experience management (CEM) and customer relationship management (CRM) are not one in the same. While both concepts are crucial elements of ...

PTP was on hand with Salesforce, Einstein, and other mascots with large heads to explore customer service, patient experience, and omnichannel explosions. ...

Increasingly, the experience is the product. The experience a customer has when they unwrap their purchase or get to personalize the music ...

We are excited for Tiffani Bova to present at PTP’s user group later this month. She’ll discuss how service differentiation can fuel ...

Sixteen years ago, only 6.7% of the global population had internet access. Today, 3 billion people and 40% of the global population ...

Hospital administrators, particularly nurse administrators, have been facing increasing pressure to balance cost and quality of care.  At the heart of this ...

A true omni-channel connectivity doesn’t yet exist. Instead, it’s a goal that organizations reach for to improve internal operations, customer experience and ...