Helping Organizations Prepare to Support Customers for the Paycheck Protection Program
PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...
Avoid the CRM Danger Zone
Customization Killed the CRM
Have you heard of the "CRM Danger Zone"? It's a place you don't want to be, but may end up in before ...
PTP-The Top 5 Ways to Optimize Your Contact Center
The Top Five Ways to Optimize Your Contact Center eBook
The contact center is constantly evolving. With it ever more apparent that the customer experience (CX) is the top competitive differentiator - ...
Be accessible online
The Importance of Accessibility in the Customer Experience
Making digital content accessible is not only the right thing to do, it's the law. The Americans with Disabilities Act (ADA) of ...
Are you Monitoring Customer Reviews During the Holiday Season?
For the past decade my mother watched as my siblings and I learned how to text, take pictures, play games and browse ...

7 Innovative Ways to

Improve Customer Service

If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.