On Tour With Einstein and the Salesforce Crew
PTP was on hand with Salesforce, Einstein, and other mascots with large heads to explore customer service, patient experience, and omnichannel explosions.
Leverage the Right Metrics to Reduce Call Volumes
A Canadian man by the name of Corbin Smith live tweeted the entire eight straight hours he was on hold with TigerDirect.ca. During this, he went to work, biked home, crowd sourced funds to order pizza and was syndicated across social sites, including popular Buzzfeed which received 43K likes on Corbin’s live tweet. During the
Leverage the Right Metrics to Reduce Call Volumes Read More »
3 Principles to Increase Sales Automation Tool Adoption by your Sales Team
You’ve heard it before: “We’ll customize your sales force automation (SFA) tool, so it’s simple and easy to use.” After dozens of successful customized implementations, we will tell you the truth: entering an opportunity the first time will never be an easy task. It’s like trying to eat an elephant – it’s too much all
3 Principles to Increase Sales Automation Tool Adoption by your Sales Team Read More »
Allow the Social Channel to Break Down Contact Center Walls
American author, Dr. Maya Angelou expressed an important sentiment that everyone in customer experience should deeply understand. She believed that:
Allow the Social Channel to Break Down Contact Center Walls Read More »