contact center

PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...

Agents typically work in shifts in a contact center and are physically present in the building to accept interactions.  With the restrictions ...

As the US braces for the impact of the COVID-19 crisis, business leaders are focusing on the potential impacts around profits, supply ...

Artificial Intelligence. It's the hot, trendy topic that gets bantered around as being 'the next big thing' in CX. But how much ...

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting ...

The data shows it all, and it's rapidly changing. Are you keeping up?  We al know that the customer experience (CX) is ...

The contact center is constantly evolving. With it ever more apparent that the customer experience (CX) is the top competitive differentiator - ...

Contact centers are largely Omni channel today, which means that customers can get in touch using not just the phone but also ...