| CX Strategy
Future of the Contact Center – Digital Transformation
We call it the Digital Wake-Up Call. And many organizations are sleeping through it. But it’s time to answer! Everyone knows that ...
contact center
Insights Categories:
| CX Strategy
Contact Center Preparedness: Operating in a Pandemic and Beyond
The COVID-19 crisis has made many organizations realize their contact centers were not fully prepared to handle customer communication needs. Especially with ...
| CX Strategy
Migrating Your Contact Center to the Cloud: 5 Key Considerations
During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud ...
| CX Strategy, Enterprise CX, Uncategorized
Helping Organizations Prepare to Support Customers for the Paycheck Protection Program
PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...
| CX Strategy
Contact Center Home Agent Deployment Tips and Techniques
Agents typically work in shifts in a contact center and are physically present in the building to accept interactions. With the restrictions ...
| CX Strategy
How Will the Coronavirus Affect Your Customer Service?
As the US braces for the impact of the COVID-19 crisis, business leaders are focusing on the potential impacts around profits, supply ...
| CX Strategy
Rise of the Machine: What’s the Right Balance of AI and Human Interaction in CX?
Artificial Intelligence. It's the hot, trendy topic that gets bantered around as being 'the next big thing' in CX. But how much ...
| CX Culture
What Contact Centers Can Learn From the Best Airport Lounges
For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting ...
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