Crystal Collier

Crystal Collier is an Executive Customer Experience (CX) Consultant with PTP. In her notable career, she has been a pioneer in employee engagement to enhance a company’s CX. She is devoted to transforming CX by improving the interaction between employees and customers in a variety of industries, including interactive entertainment, insurance, automotive, retail, internet and multi-level marketing.

GOAT CX Improvements

Achieving GOAT CX: Improvements

CX Culture, Enterprise CX / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

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Achieving GOAT CX: Culture

CX Culture, Enterprise CX / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

Achieving GOAT CX: Culture Read More »

Achieving GOAT CX

CX Culture, Enterprise CX / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

Achieving GOAT CX Read More »

Designing the Modern Contact Center: Recap of EITK CRS Workshop

AI, Enterprise CX / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

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Designing the Modern Contact Center: Join Our Workshop at EITK CRS

AI, CX Strategy / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

Designing the Modern Contact Center: Join Our Workshop at EITK CRS Read More »

CX in Crisis

CX in Crisis? What Brands Must Do Now

AI, CX Strategy / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

CX in Crisis? What Brands Must Do Now Read More »

The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap

AI, CX Strategy / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap Read More »

Las Vegas Conference

We’re Headed to CCW Las Vegas!

AI, CX Strategy / By Crystal Collier

Agentic AI is the next step in the application of AI in the contact center. Find out how it works.

We’re Headed to CCW Las Vegas! Read More »