Frost & Sullivan recently hosted a Webinar Week Series featuring leading solution providers sharing insights and use cases of organizations taking on the very real challenges we are facing at this moment in time. We were fortunate to have the opportunity to share a session focused on self-service strategies with Brent Sparks of PayPal, one of PTP’s long-standing …
Self-Serve Strategy: Before, During and After A Crisis Read More »
When it comes to focusing on the customer, Amazon leads the way. So, it’s no surprise that Jeff Bezos has great advice for leaders trying to do the same: “We are stubborn on vision. We are flexible on details.” With everything going on in our world today, we should consider his words carefully. Great leaders …
Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation Read More »
What is the right balance of automation and the human touch in the customer experience (CX)? How much self-service is too much? Too little? And exactly where does self-service fit into your CX strategy?
Curious as to which channels are the best to invest in? Which will make the most impact for your customer’s experience?