Executive Roundtable Recap
Agentic AI is the next step in the application of AI in the contact center. Find out how it works.
Executive Roundtable Recap Read More »
Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary
The landscape of business is now covered with the hype of AI. Here’s some definitions to help.
Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary Read More »
Generative AI: Perception vs. Reality – CCW Orlando Panel Recap
The landscape of business is now covered with the hype of AI. Here’s some definitions to help.
Generative AI: Perception vs. Reality – CCW Orlando Panel Recap Read More »
Deciphering 2025 CX Trends: Let Your Customer Be Your Guide
The landscape of business is now covered with the hype of AI. Here’s some definitions to help.
Deciphering 2025 CX Trends: Let Your Customer Be Your Guide Read More »
Self-Serve Strategy: Before, During and After A Crisis
Frost & Sullivan recently hosted a Webinar Week Series featuring leading solution providers sharing insights and use cases of organizations taking on the very real challenges we are facing at this moment in time. We were fortunate to have the opportunity to share a session focused on self-service strategies with Brent Sparks of PayPal, one of PTP’s long-standing
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Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation
When it comes to focusing on the customer, Amazon leads the way. So, it’s no surprise that Jeff Bezos has great advice for leaders trying to do the same: “We are stubborn on vision. We are flexible on details.” With everything going on in our world today, we should consider his words carefully. Great leaders
Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation Read More »
Mapping and Marrying the Self-service Experience
What is the right balance of automation and the human touch in the customer experience (CX)? How much self-service is too much? Too little? And exactly where does self-service fit into your CX strategy?
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Understanding Emerging Channels and CX Impacts: Views from the Industry
Curious as to which channels are the best to invest in? Which will make the most impact for your customer’s experience?
Understanding Emerging Channels and CX Impacts: Views from the Industry Read More »