How to Enchant Customers & Employees…according to Guy Kawasaki
Increasingly, the experience is the product. The experience a customer has when they unwrap their purchase or get to personalize the music ...
Not all Millennials Sleep with their Phones – Know Your Customers Before Segmenting Them.
At 32 years old, I’m considered a Millennial. A recent high school graduate is also considered a Millennial. I like to think ...
Allow the Social Channel to Break Down Contact Center Walls
American author, Dr. Maya Angelou expressed an important sentiment that everyone in customer experience should deeply understand. She believed that:   This ...

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