| CX Strategy
Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations
Our previous post shared some foundational elements of leadership in a crisis. This week, we will focus on operational elements critical to ...
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| CX Strategy
Leading Remote Teams in a Crisis, Part 1: 6 Best Practices for a Strong Foundation
When it comes to focusing on the customer, Amazon leads the way. So, it’s no surprise that Jeff Bezos has great advice ...
| CX Strategy
Migrating Your Contact Center to the Cloud: 5 Key Considerations
During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud ...
| CX Strategy, Enterprise CX, Uncategorized
Helping Organizations Prepare to Support Customers for the Paycheck Protection Program
PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...
| CX Strategy
Contact Center Home Agent Deployment Tips and Techniques
Agents typically work in shifts in a contact center and are physically present in the building to accept interactions. With the restrictions ...
| CX Strategy
How Will the Coronavirus Affect Your Customer Service?
As the US braces for the impact of the COVID-19 crisis, business leaders are focusing on the potential impacts around profits, supply ...
| CX Strategy
Making Self-Service Work for your Customers
A photo of shopping baskets at a Sephora recently went viral. Grab a red basket and it means "I would like to ...
| Uncategorized
Customization Killed the CRM
Have you heard of the "CRM Danger Zone"? It's a place you don't want to be, but may end up in before ...
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