Understanding Emerging Channels and CX Impacts: Views from the Industry
Curious as to which channels are the best to invest in? Which will make the most impact for your customer's experience? PTP ...
PTP ebook on Chatbots
Chatbots: How to Create for the Best Customer Experience
If you're keeping up with the technology trends in the customer experience (CX) space, you'll notice that Artificial Intelligence and Chatbots consistently ...
Guest Post: Artificial Intelligence On The Rise In Australian Contact Centers
Editor's Note:This guest post, by James Witcombe of SMAART Recruitment, features an interview with PTP's Erni Mededovic and highlights the rise of artificial intelligence ...

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