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PTP is offering financial services firms a complimentary, objective customer communication Readiness Assessment as they seek to handle the influx of inquiries and applications ...

Have you heard of the "CRM Danger Zone"? It's a place you don't want to be, but may end up in before ...

The contact center is constantly evolving. With it ever more apparent that the customer experience (CX) is the top competitive differentiator - ...

Making digital content accessible is not only the right thing to do, it's the law. The Americans with Disabilities Act (ADA) of ...

For the past decade my mother watched as my siblings and I learned how to text, take pictures, play games and browse ...