CX Strategy

Editor's Note:This guest post, by James Witcombe of SMAART Recruitment, features an interview with PTP's Erni Mededovic and highlights the rise of artificial intelligence ...

You obviously know that providing a great experience is becoming the market battle as we move into the future. It can be ...

What does the local DMV have in common with, let’s say, Apple? Well, they both probably have a lot of the same ...

Have you ever made that big investment for a systems solution to only realize later that it doesn't fix your problem? Many ...

Traditionally, the voice channel is viewed by organizations as a higher cost channel, and recently, digital channels are viewed by customers as ...

Sixteen years ago, only 6.7% of the global population had internet access. Today, 3 billion people and 40% of the global population ...

The idea of an artificial intelligence (AI) system that can behave, think or act like a human has fascinated all since the ...

  I continue to learn how essential it is to leverage an expert for everything from plumbing to implementing a customer experience ...