Metrics

10 Metrics That Matter in Customer Experience
The data shows it all, and it's rapidly changing. Are you keeping up?  We al know that the customer experience (CX) is ...
Leverage the Right Metrics to Reduce Call Volumes
A Canadian man by the name of Corbin Smith live tweeted the entire eight straight hours he was on hold with TigerDirect.ca. ...

7 Innovative Ways to

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