| Enterprise CX
On Tour With Einstein and the Salesforce Crew
PTP was on hand with Salesforce, Einstein, and other mascots with large heads to explore customer service, patient experience, and omnichannel explosions. ...
healthcare
Insights Categories:
| CX Strategy, Enterprise CX
Your Nurse Churn Rate Doesn’t Have to be 50%: Improve Scheduling & Workflow Efficiency to Improve Employee Engagement
Hospital administrators, particularly nurse administrators, have been facing increasing pressure to balance cost and quality of care. At the heart of this ...
| CX Strategy, Enterprise CX
Your most valuable resources are costing you money – and not in the way you probably think
It’s time to pull back the drapes and shed light on pervasive hospital inefficiencies. Inefficiencies in patient flow and workforce are deeply ...
| CX Strategy
Are we missing the mark and providing Poor Patient Experience from the beginning?
The idea of improving patient experience is not new, but we need to ask ourselves some critical questions if we truly want ...
7 Innovative Ways to
Improve Customer Service
If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.