customer service

As customer expectations continue to evolve and AI reshapes service delivery, contact centers face a clear mandate: transform into agile, intelligent experience hubs that ...

Forrester released its 2024 Customer Experience Index (CX Index) scores of 223 brands across 13 industries, and the results are sobering.[1] For the ...

At CCW Las Vegas, PTP’s Chance Whittley led a panel discussion focusing on how voice platforms are evolving and using Agentic AI to enable ...

Orchestration is the intelligent coordination of interactions across systems, agents, and touchpoints. It ensures every AI response — whether in voice, chat, ...

Don't Miss This! Exploring the Evolution of Voice Platforms with Agentic AI We’re thrilled to announce that PTP will be at Contact Center ...

Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...

Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...

Many on-premise customers are considering moving their Contact Center functionality to the Cloud. PTP has spent the last several years helping clients ...