| AI, CX Strategy
Scaling Agentic AI in Voice Platforms the Right Way
Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...
customer service
Insights Categories:
| CX Strategy
Contact Center Platform Migration Considerations
Many on-premise customers are considering moving their Contact Center functionality to the Cloud. PTP has spent the last several years helping clients ...
| AI, CX Strategy
Executive Roundtable Recap
Enabling Smarter Conversations: Agentic AI and the Evolution of Voice Platforms On April 3, 2025, PTP partnered with Execs In The Know ...
| AI, CX Strategy
What is Agentic AI? Transforming Voice Platforms for Smarter CX
Agentic artificial intelligence (AI) transforms voice platforms by enhancing efficiency, reducing operational costs, and improving customer experience. Organizations that integrate these intelligent ...
| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 4 of 4: Identifying and Solving Organizational Silos
In Part 1 of this series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX but ...
| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 3 of 4: Customer Touchpoints
In Part 1 of this Blog series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX ...
| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 2 of 4: Contact Center Operations
In Part 1, we concluded that regardless of the owner, EVERYONE in the organization is ultimately responsible for CX. Thus, Part 2 ...
| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 1 of 4: Introduction
Welcome to a four-part blog series on customer experience (CX) ownership. In Part 1, we will explore potential owners and examine whether ...
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