| CX Strategy
How Confident are your Customers?
Loyalty is the cornerstone of business sustainability; the Value Enhancement Score (VES) is the metric that outshines traditional indicators like Customer Satisfaction ...
artificial intelligence
Insights Categories:
| CX Strategy
Social Lens Research and PTP Launch Industry Survey – Share Your Opinion
We're launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We'd love your input. AI technology ...
| CX Strategy
Rise of the Machine: What’s the Right Balance of AI and Human Interaction in CX?
Artificial Intelligence. It's the hot, trendy topic that gets bantered around as being 'the next big thing' in CX. But how much ...
| CX Strategy
Chatbots: How to Create for the Best Customer Experience
If you're keeping up with the technology trends in the customer experience (CX) space, you'll notice that Artificial Intelligence and Chatbots consistently ...
| CX Strategy
Guest Post: Artificial Intelligence On The Rise In Australian Contact Centers
Editor's Note:This guest post, by James Witcombe of SMAART Recruitment, features an interview with PTP's Erni Mededovic and highlights the rise of artificial intelligence ...
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