Customer Experience


Check our our vast selection of customer experience resources. Filter by service or content type for your desired knowledge.

Resource Types

Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centers

Bright Pattern, the leading innovator in enterprise contact center software, today announces its partnership with PTP, a leading […]

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PTP Partners with TrinityTG, Creating Public Sector Expansion for Both Firms

PTP Partners with TrinityTG to Bring an Advanced Level of Implementation Services to the State Government Market   […]

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Web App Security: Keep Your Apps from Getting Hacked

This on-demand demonstration shows you the techniques and tools that can improve your application security posture.

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PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience

CallMiner’s Eureka Platform, Along with PTP’s Integration Services, Provides Organizations a Powerful Solution that Transcribes and Analyzes 100 […]

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Channel Preferences for Different Customer Generations

Depending on a customer’s age and digital experience, he or she will feel more comfortable with an in-person […]

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Customers want different channels for different situations

Customer Channel Preferences

Depending on demographics, industry and interaction type, customers will use a number of different channels – organizations need […]

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Perceived Customer Effort Versus Actual Effort

Depending on the peak effort level and end result, customers often remember the level of effort differently that […]

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PTP Announces Cloud Resell and Services Agreement with Aspect Software Bringing Rapidly Deployable, Adaptable Customer Experience Solutions to Enterprise Clients

PTP, a leading provider of customer experience management solutions, has broadened its portfolio by partnering with Aspect Software […]

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