Are You Only Scratching the Surface?

Most companies are only using a small portion of Salesforce’s functionalities. Out of the box, it’s great, but we can make it better. Let us dig in to assess how you’re using the tool, discover what your business objectives are, and customize solutions to make your operations run the way you want.

Get the Best of Both Worlds

We are one of the very few professional services firms in the marketplace that understands the complexity of modern Customer Relationship Management (CRM) solutions like Salesforce, and traditional Contact Center Infrastructure (CCI) solutions, like Genesys or Avaya. We can bridge those worlds, integrating your CCI with your CRM to have all of your customer data in one place, connecting sales, marketing, and customer service to truly know your customer.

The Proof is in the Delivery

Grainger is one of the nation’s leading distributors of industrial and safety supplies. They needed a way to ensure their contact center and customer outreach systems would be in sync with their customer management systems, in order to predict buying patterns and provide the best experience possible. PTP delivered a fully unified Enterprise Customer Support System, integrating Grainger’s Contact Center Infrastructure (CCI) and CRM solutions, creating a holistic view of the customer and giving Grainger a distinct advantage in the fight for delivering the best customer experience.