Established and Ready

PTP’s core team of engineers and architects have a deep knowledge of Avaya’s products and systems. We’ve helped a number of organizations implement and customize Avaya solutions. We are a proud partner today, reselling software licences, providing customization and support, and building relationships.   

Building a Modern Avaya Contact Center for SMUD

Sacramento Municipal Utility District (SMUD) faced challenges with technology that was not meeting their business goals. They needed to overhaul their infrastructure to enable all employees to do their jobs more efficiently, and form a long-term strategy for natural disasters and outages. PTP developed a scalable Avaya solution by consolidating 15 different systems, serviced by seven different vendors, into one centralized infrastructure.

The new solution enhanced channel connectivity made transferring between voice and the web more seamless and easier for both the customer and the agent, resulting in the handling of more calls, faster. After implementing PTP’s solutions, SMUD experienced 10% year-over-year growth in revenue. They earned a 723/1,000 JD Power & Associates customer satisfaction score, second-highest in the region.