Enterprise CX

We are excited for Tiffani Bova to present at PTP’s user group later this month. She’ll discuss how service differentiation can fuel ...

Sixteen years ago, only 6.7% of the global population had internet access. Today, 3 billion people and 40% of the global population ...

Hospital administrators, particularly nurse administrators, have been facing increasing pressure to balance cost and quality of care.  At the heart of this ...

A true omni-channel connectivity doesn’t yet exist. Instead, it’s a goal that organizations reach for to improve internal operations, customer experience and ...

It’s time to pull back the drapes and shed light on pervasive hospital inefficiencies. Inefficiencies in patient flow and workforce are deeply ...

For those of you who missed Enterprise Connect, I’ve captured some of the latest and greatest from the technology giants delivering up ...

You’ve heard it before: “We’ll customize your sales force automation (SFA) tool, so it’s simple and easy to use.” After dozens of ...

At 32 years old, I’m considered a Millennial. A recent high school graduate is also considered a Millennial. I like to think ...