CX Strategy

Hospital administrators, particularly nurse administrators, have been facing increasing pressure to balance cost and quality of care.  At the heart of this ...

We routinely field questions from our customers about IVR analytics. I would like to provide you with insight by answering some of ...

It’s time to pull back the drapes and shed light on pervasive hospital inefficiencies. Inefficiencies in patient flow and workforce are deeply ...

Many companies seek out an IVR solution provider to buy and build an IVR for them.  This is typically quite expensive. The ...

The idea of improving patient experience is not new, but we need to ask ourselves some critical questions if we truly want ...

Organizations pride themselves in their ability to be agile throughout a technology implementation or internal process change. Generally, when an organization is looking ...

Don’t technology trends feel like they change as fast as fashion trends? You know what I am talking about. Yesterday's ugly is ...

A Canadian man by the name of Corbin Smith live tweeted the entire eight straight hours he was on hold with TigerDirect.ca. ...