| Enterprise CX
How Integrating Your Content Center with CRM Bridges the CX Gap
Contact centers are largely Omni channel today, which means that customers can get in touch using not just the phone but also ...
systems integration
Insights Categories:
| CX Strategy, Enterprise CX
How and Why CMOs Need to Use Data Science to Improve the Customer Experience
Customer experience (CX) is how brands have to differentiate themselves today. It's what ultimately matters not only for attracting new customers, but ...
| CX Strategy
How to Keep Your Treadmill from Becoming A Coat Rack
Have you ever made that big investment for a systems solution to only realize later that it doesn't fix your problem? Many ...
7 Innovative Ways to
Improve Customer Service
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