social media

The Millennial Customer Experience: Engaging and Communicating with the Social Media Generation
Millennials, oft a source of both fascination and consternation to many marketers and companies, are the largest generation in American history. Roughly ...
Allow the Social Channel to Break Down Contact Center Walls
American author, Dr. Maya Angelou expressed an important sentiment that everyone in customer experience should deeply understand. She believed that:   This ...

7 Innovative Ways to

Improve Customer Service

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