Omni-Channel

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May 2, 2016 | Enterprise CX
E-commerce Challenges Brick & Mortar – but can Either Provide an Omni-Channel Experience?
A true omni-channel connectivity doesn’t yet exist. Instead, it’s a goal that organizations reach for to improve internal operations, customer experience and ...
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Mar 3, 2016 | CX Strategy
Are we missing the mark and providing Poor Patient Experience from the beginning?
The idea of improving patient experience is not new, but we need to ask ourselves some critical questions if we truly want ...
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Feb 17, 2016 | CX Strategy
The Three Pillars of Technology Innovation: are we capable of achieving the omni-channel?
Don’t technology trends feel like they change as fast as fashion trends? You know what I am talking about. Yesterday's ugly is ...
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