| CX Strategy
When to Let Your Customers Break Up with You
I’ve switched internet and TV providers more than once, and I’ve gone back for seconds on at least two of them, but ...
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Insights Categories:
| CX Culture
How to Measure and Improve First Contact Resolution (FCR) in your Contact Center
Over the last several years, an increasing number of our clients have asked for advice on how to measure First Contact Resolution ...
| CX Strategy
Getting to the Heart of your Customer
There’s an adage that says, “People buy from people.” While I think this is mostly true – technology and the rise of ...
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7 Innovative Ways to
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