| CX Culture, CX Strategy
Emotional Intelligence-Driven Voice User Interface Design
In a recent series of radio ads that feature a bereft and primitive attempt at a telephone customer experience, Ruby Receptionist entreats ...
Emotional Intelligence
Insights Categories:
| CX Culture
Where Emotional Intelligence and Customer Intelligence Intersect
Emotional Intelligence (EI) is all the rage these days in the upper echelons of customer engagement strategy discussions. If you can tap ...
| CX Culture
Initiating Emotional Intelligence at PTP
I was sitting at dinner one evening talking to a partner about PTP’s culture when she excitedly said to me “you are ...
| CX Culture
Replacing Bad Habits: Use Emotional Intelligence to Deal with Criticism
When I was in my twenties and single, I lived in Chicago. One weekend I was hanging out with a big group ...
7 Innovative Ways to
Improve Customer Service
If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.