cx

Agentic artificial intelligence (AI) transforms voice platforms by enhancing efficiency, reducing operational costs, and improving customer experience. Organizations that integrate these intelligent ...

In Part 1 of this series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX but ...

In Part 1 of this Blog series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX ...

In Part 1, we concluded that regardless of the owner, EVERYONE in the organization is ultimately responsible for CX. Thus, Part 2 ...

Welcome to a four-part blog series on customer experience (CX) ownership. In Part 1, we will explore potential owners and examine whether ...

PTP’s Crystal Collier partnered with Chris Arnold from ASAPP to lead a workshop at CCW Orlando. The workshop was an interactive session ...

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

Crytal Collier did a great job in the October 2024 blog post describing CX trends, and the potential initiatives that companies can ...