| CX Strategy
How Confident are your Customers?
Loyalty is the cornerstone of business sustainability; the Value Enhancement Score (VES) is the metric that outshines traditional indicators like Customer Satisfaction ...
customer loyalty
Insights Categories:
| CX Strategy
When to Let Your Customers Break Up with You
I’ve switched internet and TV providers more than once, and I’ve gone back for seconds on at least two of them, but ...
| CX Strategy
Getting to the Heart of your Customer
There’s an adage that says, “People buy from people.” While I think this is mostly true – technology and the rise of ...
7 Innovative Ways to
Improve Customer Service
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