cloud migration

Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...

Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...

Many on-premise customers are considering moving their Contact Center functionality to the Cloud. PTP has spent the last several years helping clients ...

During these times, the Cloud has proven itself. So when should you really move your on-premise contact center platform to a cloud ...