| AI, CX Strategy
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artificial intelligence
Insights Categories:
| AI, CX Strategy
Modernizing Voice Platforms: The Next-Generation IVR and Agentic AI
Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...
| AI, CX Strategy
Scaling Agentic AI in Voice Platforms the Right Way
Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...
| CX Culture
AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem?
Over the past decade, we have seen an explosion in technology advancements. Think about these buzzwords and you will get a sense ...
| AI
Deciphering 2025 CX Trends: Let Your Customer Be Your Guide
Customer experience (CX) has become even more critical as customers expect seamless, personalized, and ethically grounded interactions. It’s the time of year ...
| AI
Generative AI Frequently Used Terms
The landscape of business is now covered with the hype of AI. Here's some definitions to help. Generative artificial intelligence (Gen AI): ...
| AI
How do Generative Agents Work?
Generative agents are revolutionizing industries with their ability to produce coherent and contextually relevant responses. The key to their success lies in ...
| AI, CX Strategy
What is Reflected Intelligence?
AI is technically proficient, but context and nuances can hamper effectiveness. Experience experts have emphasized the technological potential of personalization and efficiency ...
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