| AI, CX Strategy
The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap
At CCW Las Vegas, PTP’s Chance Whittley led a panel discussion focusing on how voice platforms are evolving and using Agentic AI to enable ...
artificial intelligence
Insights Categories:
| AI, CX Strategy
Agentic AI: Orchestrating at Scale
Orchestration is the intelligent coordination of interactions across systems, agents, and touchpoints. It ensures every AI response — whether in voice, chat, ...
| AI, CX Strategy
We’re Headed to CCW Las Vegas!
Don't Miss This! Exploring the Evolution of Voice Platforms with Agentic AI We’re thrilled to announce that PTP will be at Contact Center ...
| AI, CX Strategy
Modernizing Voice Platforms: The Next-Generation IVR and Agentic AI
Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...
| AI, CX Strategy
Scaling Agentic AI in Voice Platforms the Right Way
Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...
| CX Culture
AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem?
Over the past decade, we have seen an explosion in technology advancements. Think about these buzzwords and you will get a sense ...
| AI
Deciphering 2025 CX Trends: Let Your Customer Be Your Guide
Customer experience (CX) has become even more critical as customers expect seamless, personalized, and ethically grounded interactions. It’s the time of year ...
| AI
Generative AI Frequently Used Terms
The landscape of business is now covered with the hype of AI. Here's some definitions to help. Generative artificial intelligence (Gen AI): ...
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