| CX Culture
AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem?
Over the past decade, we have seen an explosion in technology advancements. Think about these buzzwords and you will get a sense ...
artificial intelligence
Insights Categories:
| AI
Deciphering 2025 CX Trends: Let Your Customer Be Your Guide
Customer experience (CX) has become even more critical as customers expect seamless, personalized, and ethically grounded interactions. It’s the time of year ...
| AI
Generative AI Frequently Used Terms
The landscape of business is now covered with the hype of AI. Here's some definitions to help. Generative artificial intelligence (Gen AI): ...
| AI
How do Generative Agents Work?
Generative agents are revolutionizing industries with their ability to produce coherent and contextually relevant responses. The key to their success lies in ...
| AI, CX Strategy
What is Reflected Intelligence?
AI is technically proficient, but context and nuances can hamper effectiveness. Experience experts have emphasized the technological potential of personalization and efficiency ...
| CX Strategy
How Confident are your Customers?
Loyalty is the cornerstone of business sustainability; the Value Enhancement Score (VES) is the metric that outshines traditional indicators like Customer Satisfaction ...
| CX Strategy
Social Lens Research and PTP Launch Industry Survey – Share Your Opinion
We're launching an industry report on Artificial Intelligence (AI) and its impact on the customer experience. We'd love your input. AI technology ...
| CX Strategy
Rise of the Machine: What’s the Right Balance of AI and Human Interaction in CX?
Artificial Intelligence. It's the hot, trendy topic that gets bantered around as being 'the next big thing' in CX. But how much ...
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