AI

PTP’s Crystal Collier partnered with Chris Arnold from ASAPP to lead a workshop at CCW Orlando. The workshop was an interactive session ...

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

Crytal Collier did a great job in the October 2024 blog post describing CX trends, and the potential initiatives that companies can ...

Over the past decade, we have seen an explosion in technology advancements.  Think about these buzzwords and you will get a sense ...

Customer experience (CX) has become even more critical as customers expect seamless, personalized, and ethically grounded interactions. It’s the time of year ...

The landscape of business is now covered with the hype of AI. Here's some definitions to help. Generative artificial intelligence (Gen AI): ...

Generative agents are revolutionizing industries with their ability to produce coherent and contextually relevant responses. The key to their success lies in ...

AI is technically proficient, but context and nuances can hamper effectiveness. Experience experts have emphasized the technological potential of personalization and efficiency ...