| AI, CX Strategy
The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap
At CCW Las Vegas, PTP’s Chance Whittley led a panel discussion focusing on how voice platforms are evolving and using Agentic AI to enable ...
agentic ai
Insights Categories:
| AI, CX Strategy
Agentic AI: Orchestrating at Scale
Orchestration is the intelligent coordination of interactions across systems, agents, and touchpoints. It ensures every AI response — whether in voice, chat, ...
| AI, CX Strategy
We’re Headed to CCW Las Vegas!
Don't Miss This! Exploring the Evolution of Voice Platforms with Agentic AI We’re thrilled to announce that PTP will be at Contact Center ...
| AI, CX Strategy
Modernizing Voice Platforms: The Next-Generation IVR and Agentic AI
Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...
| AI, CX Strategy
Scaling Agentic AI in Voice Platforms the Right Way
Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...
7 Innovative Ways to
Improve Customer Service
If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.