| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 3 of 4: Customer Touchpoints
In Part 1 of this Blog series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX ...
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| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 2 of 4: Contact Center Operations
In Part 1, we concluded that regardless of the owner, EVERYONE in the organization is ultimately responsible for CX. Thus, Part 2 ...
| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 1 of 4: Introduction
Welcome to a four-part blog series on customer experience (CX) ownership. In Part 1, we will explore potential owners and examine whether ...
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