| CX Culture, CX Strategy, Enterprise CX
Who Owns Customer Experience? Part 1 of 4: Introduction
Welcome to a four-part blog series on customer experience (CX) ownership. In Part 1, we will explore potential owners and examine whether ...
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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.
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| AI, CX Strategy, Enterprise CX
Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary
PTP’s Crystal Collier partnered with Chris Arnold from ASAPP to lead a workshop at CCW Orlando. The workshop was an interactive session ...
| AI, CX Culture, CX Strategy, Enterprise CX
Generative AI: Perception vs. Reality – CCW Orlando Panel Recap
At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...
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