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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.

Latest Posts

Sep 28, 2025 | AI,  Enterprise CX
Designing the Modern Contact Center:  Recap of EITK CRS Workshop 
As customer expectations continue to evolve and AI reshapes service delivery, contact centers face a clear mandate: transform into agile, intelligent experience hubs that ...
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Sep 18, 2025 | AI,  CX Strategy
Designing the Modern Contact Center:  Join Our Workshop at EITK CRS 
As customer expectations continue to evolve and AI reshapes service delivery, contact centers face a clear mandate: transform into agile, intelligent experience hubs that ...
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CX in Crisis
Aug 21, 2025 | AI,  CX Strategy
CX in Crisis? What Brands Must Do Now
Forrester released its 2024 Customer Experience Index (CX Index) scores of 223 brands across 13 industries, and the results are sobering.[1] For the ...
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