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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.

Latest Posts

Feb 3, 2025 | AI,  CX Strategy,  Enterprise CX
Modernizing Your Service Strategy with GenerativeAgent™: CCW Orlando Workshop Summary
PTP’s Crystal Collier partnered with Chris Arnold from ASAPP to lead a workshop at CCW Orlando. The workshop was an interactive session ...
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Jan 31, 2025 | AI,  CX Culture,  CX Strategy,  Enterprise CX
Generative AI: Perception vs. Reality – CCW Orlando Panel Recap
At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...
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Jan 15, 2025 | CX Strategy
What Does Today’s Customer Look Like? What do They Want from Customer Experience Interactions?
Crytal Collier did a great job in the October 2024 blog post describing CX trends, and the potential initiatives that companies can ...
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