CX Culture

In Part 1 of this series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX but ...

In Part 1 of this Blog series, we concluded that regardless of CX ownership, EVERYONE in the organization is responsible for CX ...

In Part 1, we concluded that regardless of the owner, EVERYONE in the organization is ultimately responsible for CX. Thus, Part 2 ...

Welcome to a four-part blog series on customer experience (CX) ownership. In Part 1, we will explore potential owners and examine whether ...

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

Over the past decade, we have seen an explosion in technology advancements.  Think about these buzzwords and you will get a sense ...

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting ...

Increasingly, the experience is the product. The experience a customer has when they unwrap their purchase or get to personalize the music ...