CX Culture

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

Over the past decade, we have seen an explosion in technology advancements.  Think about these buzzwords and you will get a sense ...

For many people, air travel is stressful. From long lines at security to crowded terminals to delayed or even cancelled flights, getting ...

Increasingly, the experience is the product. The experience a customer has when they unwrap their purchase or get to personalize the music ...

In a recent series of radio ads that feature a bereft and primitive attempt at a telephone customer experience, Ruby Receptionist entreats ...

Emotional Intelligence (EI) is all the rage these days in the upper echelons of customer engagement strategy discussions. If you can tap ...

I was sitting at dinner one evening talking to a partner about PTP’s culture when she excitedly said to me “you are ...

When I was in my twenties and single, I lived in Chicago. One weekend I was hanging out with a big group ...