We’re Headed to CCW Las Vegas!

Don’t Miss This!
Exploring the Evolution of Voice Platforms with Agentic AI

We’re thrilled to announce that PTP will be at Contact Center Week Las Vegas 2025, the largest and most influential customer contact event in the world! This year, we’re not just attending; we’re taking the stage. 

Join us for our featured panel: “Enabling Smarter Conversations: The Evolution of Voice Platforms with Agentic AI” on Wednesday, June 11 at 2:45pm.

PTP’s Chance Whittley, Principal AI Consultant, will be joined by Shri Nandan, VP of AI Products and Experiences at Comcast, and Sourjo Basu, VP of Customer Experience at Ouro. 

As customer expectations evolve, so must the technology that powers every interaction.

This panel explores how Agentic AI is redefining the voice channel — moving beyond static IVRs and rule-based bots toward truly dynamic, goal-oriented voice platforms that can think, reason, and act in real time. 

You won’t want to miss this session to learn more about the evolution of voice platforms.

This panel will help you:  

• Understand how AI enhances (not replaces) existing voice platforms for improved efficiency and customer satisfaction.  
• Learn about emerging trends in IVR, AI-enhanced self-service, and agent productivity.  
• Identify key ROI considerations and what steps organizations need to take today to stay ahead of the curve.  
• Explore how AI can support human agents, improve customer engagement, and maintain trust and compliance.  

Plus, we’ll share real-world insights in a candid conversation on how brands are already seeing measurable improvements in containment, customer satisfaction, and agent performance.

Join Chance, Shri, and Sourjo for the skinny on this emerging technology. See you there!