Learn. Evolve.

INSIGHTS

Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.

Latest Posts

Sep 18, 2025 | AI,  CX Strategy
Designing the Modern Contact Center:  Join Our Workshop at EITK CRS 
As customer expectations continue to evolve and AI reshapes service delivery, contact centers face a clear mandate: transform into agile, intelligent experience hubs that ...
Read More
CX in Crisis
Aug 21, 2025 | AI,  CX Strategy
CX in Crisis? What Brands Must Do Now
Forrester released its 2024 Customer Experience Index (CX Index) scores of 223 brands across 13 industries, and the results are sobering.[1] For the ...
Read More
Jun 15, 2025 | AI,  CX Strategy
The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap
At CCW Las Vegas, PTP’s Chance Whittley led a panel discussion focusing on how voice platforms are evolving and using Agentic AI to enable ...
Read More
View More Posts

7 Innovative Ways to

Improve Customer Service

If you're looking for the best solutions to improve your customer experience and win more happy customers, fill out the form below to download our eBook.

Learn More