| AI, CX Strategy
CX in Crisis? What Brands Must Do Now
Forrester released its 2024 Customer Experience Index (CX Index) scores of 223 brands across 13 industries, and the results are sobering.[1] For the ...
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| AI, CX Strategy
The Evolution of Voice Platforms with Agentic AI – CCW Vegas Panel Recap
At CCW Las Vegas, PTP’s Chance Whittley led a panel discussion focusing on how voice platforms are evolving and using Agentic AI to enable ...
| AI, CX Strategy
Agentic AI: Orchestrating at Scale
Orchestration is the intelligent coordination of interactions across systems, agents, and touchpoints. It ensures every AI response — whether in voice, chat, ...
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