| CX Strategy
How Confident are your Customers?
Loyalty is the cornerstone of business sustainability; the Value Enhancement Score (VES) is the metric that outshines traditional indicators like Customer Satisfaction ...
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INSIGHTS
Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.
Latest Posts
| AI, CX Strategy
Is Your Organization Ready to Support Machine Customers?
What the heck is a Machine Customer? A transformative player has emerged in the evolving customer service landscape: the machine customer. These ...
| CX Strategy
Future of the Contact Center – Digital Transformation
We call it the Digital Wake-Up Call. And many organizations are sleeping through it. But it’s time to answer! Everyone knows that ...
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