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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.

Latest Posts

Jan 31, 2025 | AI, CX Culture, CX Strategy, Enterprise CX

Generative AI: Perception vs. Reality – CCW Orlando Panel Recap

At the recent CCW Orlando conference, PTP’s Chance Whittley led a panel discussion on common perceptions of generative artificial intelligence (gen AI). ...

Jan 15, 2025 | CX Strategy

What Does Today’s Customer Look Like? What do They Want from Customer Experience Interactions?

Crytal Collier did a great job in the October 2024 blog post describing CX trends, and the potential initiatives that companies can ...

Dec 18, 2024 | CX Culture

AI-powered Customer Experience Offers Amazing Potential Benefits – So . . . What’s the Problem?

Over the past decade, we have seen an explosion in technology advancements. Think about these buzzwords and you will get a sense ...

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