| AI, CX Strategy
Agentic AI: Orchestrating at Scale
Orchestration is the intelligent coordination of interactions across systems, agents, and touchpoints. It ensures every AI response — whether in voice, chat, ...
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| AI, CX Strategy
We’re Headed to CCW Las Vegas!
Don't Miss This! Exploring the Evolution of Voice Platforms with Agentic AI We’re thrilled to announce that PTP will be at Contact Center ...
| AI, CX Strategy
Modernizing Voice Platforms: The Next-Generation IVR and Agentic AI
Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...
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