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Improve your customer experience, AI, and contact center knowledge with these resources, including blog posts, white papers, videos, events, press, and more.

Latest Posts

Modernizing voice
May 22, 2025 | AI,  CX Strategy
Modernizing Voice Platforms: The Next-Generation IVR and Agentic AI
Introduction Voice remains a critical channel in customer experience especially for high-stakes, high-emotion interactions. Yet traditional interactive voice response (IVR) systems and ...
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Agentic AI
May 10, 2025 | AI,  CX Strategy
Scaling Agentic AI in Voice Platforms the Right Way
Many organizations are eager to implement artificial intelligence (AI) in their voice channels but moving from a successful pilot to a full ...
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Contact Center Cloud Migration
Apr 25, 2025 | CX Strategy
Contact Center Platform Migration Considerations
Many on-premise customers are considering moving their Contact Center functionality to the Cloud. PTP has spent the last several years helping clients ...
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