Sandeep Shetty

Sandeep Shetty is a Solutions Architect at PTP, where he helps organizations modernize their contact centers using Google Cloud Customer Engagement Suite. With more than 20 years of experience in large-scale enterprise platforms, he focuses on creating scalable, AI-driven CX solutions.

Moving away from Chatbots - Google Gemini shifts in customer experience

Google’s Gemini Enterprise for CX: Powering The Shift from Chatbots to Agentic Commerce

AI, CX Culture, CX Strategy / By Sandeep Shetty

Google is signaling the shift from chatbots to outcome-driven, AI-powered customer journeys. See that impacts that has.

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