Diane Halliwell

Diane Halliwell has consulted in the Telephony field for over 35 years and in the Contact Center arena for over 30 years. She has led Contact Center Practices and serves as a Customer Experience (CX) Specialist at PTP. Ms. Halliwell has written White Papers, delivered formal presentations, and been quoted in industry publications on various Contact Center topics.

Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations

CX Strategy / By

Our previous post shared some foundational elements of leadership in a crisis.  This week, we will focus on operational elements critical to maintaining effective customer service when a crisis turns a company’s world upside down.  In this post, you will see that effective crisis operations require teamwork and cannot be achieved without all team members

Leading Remote Teams in a Crisis, Part 2: Best Practices in Operations Read More »