agentic commerce

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Moving away from Chatbots - Google Gemini shifts in customer experience
Jan 29, 2026 | AI,  CX Culture,  CX Strategy
Google’s Gemini Enterprise for CX: Powering The Shift from Chatbots to Agentic Commerce 
At NRF 2026, Google introduced agentic commerce capabilities that signal a major shift in CX — moving beyond chatbots and scripted automation ...
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