{"id":5769,"date":"2021-01-04T11:22:48","date_gmt":"2021-01-04T19:22:48","guid":{"rendered":"https:\/\/ptpinc.com\/staging\/?p=5769"},"modified":"2021-01-04T11:22:51","modified_gmt":"2021-01-04T19:22:51","slug":"future-of-the-contact-center-digital-transformation","status":"publish","type":"post","link":"https:\/\/ptpinc.com\/staging\/cx-strategy\/future-of-the-contact-center-digital-transformation\/","title":{"rendered":"Future of the Contact Center – Digital Transformation"},"content":{"rendered":"\n

We call it the Digital Wake-Up Call. And many organizations are sleeping through it. But it\u2019s time to answer!\u00a0<\/strong><\/p>\n\n\n\n

Everyone knows that the digital transformation in the contact center is inevitable, and the mission to get there is becoming more urgent.\u00a0While you can more easily move to cloud and add sought-after functionality like artificial intelligence, bots, and desktop tools, how does this affect how you actually interact with your customers? How does it impact the customer experience?<\/p>\n\n\n\n

We presented with NICE InContact on contact center digital transformation at the most recent Contact Center World event, addressing these topics. Chris Bauserman, VP of Product Marketing at NICE InContact and Andy Middleton, Senior CX Consultant at PTP<\/strong>\u00a0shared current trends, metrics, and case studies with Toyota<\/strong> and Grainger<\/strong> on how to move your contact center to the cloud while keeping the focus on your customers.<\/p>\n\n\n\n

WATCH THE VIDEO SESSION<\/a><\/strong><\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Transform Your Contact Center<\/strong><\/p>\n\n\n\n

We\u2019d love to support your efforts in joining the digital transformation. We can share best practices and show you how it can change your business and improve your CX. <\/p>\n\n\n\n

Contact us <\/a><\/strong>and we can share best practices to get you going in the right direction. <\/p>\n","protected":false},"excerpt":{"rendered":"

We call it the Digital Wake-Up Call. And many organizations are sleeping through it. But it\u2019s time to answer!\u00a0 Everyone knows that the digital transformation in the contact center is inevitable, and the mission to get there is becoming more urgent.\u00a0While you can more easily move to cloud and add sought-after functionality like artificial intelligence, […]<\/p>\n","protected":false},"author":19,"featured_media":5771,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[40,90,65,13],"class_list":["post-5769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-strategy","tag-contact-center","tag-cx","tag-digital","tag-featured"],"acf":[],"_links":{"self":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/5769"}],"collection":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/comments?post=5769"}],"version-history":[{"count":0,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/posts\/5769\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media\/5771"}],"wp:attachment":[{"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/media?parent=5769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/categories?post=5769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ptpinc.com\/staging\/wp-json\/wp\/v2\/tags?post=5769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}